*For details, please consult with the manufacturer of your router. Also, please forward the ports used for the game. Please consult with your provider for connection settings.Ĭheck the settings of security functions (such as SPI) for your router.
*This may change your connection to a broadband connection. In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem. Disable everything here and restart the PC. Open the Task Manager and select the 'Start Up' Tab. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following: If they do not, or if you are unsure, contact your ISP for further details.īecause other applications may interfere with your update, close all other running apps before running the installation file. Please confirm that these security services permit online gaming. ■ Check security services of your Internet providerĭepending on your Internet provider or service plan, there may be security services included. Please disable these programs before attempting to run FINAL FANTASY XIV. There is a possibility that security programs and firewalls are interfering with files related to the game. ■ Check settings for security programs and firewalls Also, even if your firmware is up to date, rewriting the update may improve the situation. *Consult with the help manual of your hardware when updating firmware. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again. Update your firmware, the program running your communication equipment.
■ Update firmware of communication equipment Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.
Power off your communication equipment for 30 minutes to an hour. Please try these troubleshooting steps to see if they resolve the issue: If you are unable to perform a version update successfully after activating the game client, it’s possible you may be having transmission or connection issues.
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